Shipping policy

Processing time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During peak seasons (especially summer markets and Q4/holiday weeks), processing may take a little longer. If we’re running behind, we’ll email you.

Shipping carriers & methods

  • We primarily ship via USPS.

  • Most orders ship using USPS Ground Advantage (or the closest equivalent service available at the time of shipping).

  • Expedited options may be available at checkout when possible.

Shipping rates

  • Shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.

Estimated delivery times

Delivery estimates begin after your order ships (processing time is separate).

  • Alaska: typically 2–7 business days depending on location.

  • U.S. (Lower 48): please allow 14–21 business days for USPS ground shipments from Alaska.

  • Expedited shipping: delivery times vary by service and destination.

Please note: carrier transit times are estimates and can be affected by weather, seasonal volume, and other delays outside our control.

Order tracking

  • Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Shipping destinations

  • We currently ship to U.S. addresses.

  • If you need shipping outside the U.S., contact us before ordering and we’ll tell you what’s possible.

Address accuracy

  • Please double-check your shipping address at checkout.

  • If an order is returned to us due to an incorrect or incomplete address, we can reship it after you cover the new shipping cost.

Damaged, lost, or missing packages

If something arrives damaged or goes missing, we’ll help make it right.

  • Damaged in transit: Email us within 7 days of delivery with your order number and clear photos of the product, packaging, and shipping label.

Returns & refunds (shipping-related)

Because our products are food items, we generally do not accept returns.

  • If your order arrives damaged or incorrect, contact us and we’ll work with you on a replacement or refund as appropriate.

Weather & temperature note

Our syrups are shelf-stable until opened, but we still recommend bringing packages inside promptly after delivery—especially during extreme temperatures.

Questions

Email us anytime with shipping questions and we’ll get back to you within 1 business day.